Return Policy

Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.


Returns

All return must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags, labels, and packaging.


Return Process

To return an item, please email customer service at research@3idea.in to obtain a Return Merchandise Authorization (RMA) number. After receiving RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

MTRON
Attn: Returns
A-701, Trade World Building, Kamala Mills, Senapati Bapat Marg,
Lower Parel West, Mumbai, Maharashtra 400013
research@3idea.in

Please note, you will be responsible for all return and shipping charges. We strongly recommend that you use a trackable method to mail your return.


Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.


Exceptions

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.


Questions ?

If you have any questions concerning our return policy, please contact us at: research@3idea.in